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For Customer Success

Proactive Customer Engagement

Identify at-risk customers before they churn and find expansion opportunities within your existing accounts.

Customer health dashboard showing priority breakdown and proactive customer engagement opportunities

Why CS Teams Love AskUsers

Early Churn Warning

Spot declining engagement patterns and reach out before customers consider leaving.

Upsell Identification

AI identifies which customers are ready for premium features or higher tiers.

Personalized Outreach

Send the right message at the right time with AI-generated personalized emails.

Track Engagement

Monitor reply rates and sentiment to measure customer health across your portfolio.

Customer Health at a Glance

48

Healthy

12

At Risk

4

Churning

18

Upsell Ready

Suggested Actions

  • 2 customers haven't logged in for 30+ days - send re-engagement email
  • 4 customers maxed out usage - perfect for upgrade outreach
  • 6 positive replies waiting for follow-up

Success Stories

118%NRR achieved

E-commerce Platform NRR Success

Customer success team transformed retention metrics

$180Kexpansion revenue

Fintech Expansion Revenue

AI-driven proactive engagement strategy

Be Proactive with Your Customers

Identify at-risk customers before they churn. Find expansion opportunities.

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