PaymentPro Generates $2.4M in Expansion Revenue
A fintech company scales expansion with AI-powered customer intelligence
PaymentPro
Payment processing platform for SMBs
Industry
Fintech
Company Size
200-500
Customers
15,000+
Location
New York, NY
$2.4M
Expansion Revenue
+28%
ARPU Increase
340
Upgraded Accounts
6 weeks
Time to Results
The Challenge
PaymentPro had 15,000+ SMB customers but struggled to scale expansion efforts. Manual research couldn't keep up with the customer base size.
Too Many Customers to Research
With 15,000+ accounts, manual research was impossible. Most customers never received proactive outreach.
One-Size-Fits-All Messaging
Generic campaigns failed to resonate with diverse customer segments.
Missed Enterprise Opportunities
Growing SMB customers with enterprise potential were slipping through the cracks.
The Solution
PaymentPro implemented AskUsers to scale personalized expansion across their entire customer base.
Automated Customer Intelligence
AI analyzed all 15,000 customers and identified 2,100 with high expansion potential.
Segment-Specific Campaigns
Different messaging for different customer profiles: growing SMBs, enterprise-ready, and feature upgraders.
Scalable Personalization
Each email was personalized based on the customer's industry, size, payment volume, and growth trajectory.
The Results
“We always knew there was expansion potential in our customer base, but we couldn't scale the research. AskUsers gave us the intelligence to reach 2,100 high-potential customers with personalized messages. The ROI was incredible.”
Jennifer Park
Chief Revenue Officer, PaymentPro
Scale Your Expansion
See what's possible with AI-powered customer intelligence.